IHSCM Workshop: Effective Communication and Negotiations Skills

This workshop is part of our Empowering Emerging Leaders 2025 Workshop series.

This series is facilitated by Claire Mould FIHSCM, Founder and Director of Curve Strategic, CEO of Heart of England Mencap, Institute of Health and Social Care Management Fellow, and Co-Chair of the IHSCM Women in Leadership Special Interest Group. This is the third installment of this series of workshops. They are ‘informative’, ‘practical’, delivered in a way that is ‘easy to understand and apply the techniques’, and ‘effective’.

Why should I attend?

Here are some key skills that Claire covers in this series:

• Effective Communication: Clearly conveying information and expectations to team members.
• Active Listening: Understanding and addressing the concerns and ideas of others.
• Team Building: Creating a cohesive and motivated team.
• Conflict Resolution: Managing and resolving disputes effectively.
• Vision and Planning: Setting long-term goals and developing strategies to achieve them.
• Decision-Making: Making informed and timely decisions.
• Self-Awareness: Understanding one’s own emotions and their impact on others.
• Empathy: Recognising and considering the feelings of team members.
• Awareness of Policies and Regulations: Staying updated on relevant laws and guidelines.
• Clinical Knowledge: Understanding the basics of clinical practices and patient care.
• Adaptability: Being open to change and new ideas.
• Problem-Solving: Identifying issues and developing creative solutions.
• Budgeting and Resource Management: Efficiently managing resources and finances.
• Cost-Benefit Analysis: Evaluating the financial implications of decisions.
• Building Professional Relationships: Establishing connections within and outside the organisation.
• Mentorship: Seeking guidance from experienced leaders and mentoring others.

“Focusing on these skills can help emerging leaders become well-rounded and effective in their roles”

Download the full workshop brochure, here.

This session will:

– detail the significance of style and behaviour in successful negotiations, and define the importance of establishing your own style and behaviour when negotiating.

– focus on how to manage emotions and mitigate conflict through developing an understanding of how to manage your own and others emotions and minimise discord with the aim of achieving better results for both parties.

– outline integrative negotiation skills, exploring the most appropriate approach and negotiation process for individuals to adopt when negotiating across a range of issues and with a range of parties.