This workshop is part of our Empowered Teams Workshop Series facilitated by Sue Jones, Director of Social Care, IHSCM. Join us to transform your leadership approach and improve communication with your team.
“Enhance your leadership skills, foster team collaboration, and empower your team to deliver exceptional care.”
Don’t miss this opportunity to lead with confidence and inspire excellence!
This session will use role-play scenarios that focus on equipping your team with the skills and strategies needed to handle sensitive and challenging discussions effectively:
1 . Confident Critical Conversations: Why these conversations are crucial in health and social care, including their impact on service user outcomes and team dynamics.
2. Techniques for Effective Communication: Learn techniques such as active listening, empathy, and clarity to ensure that conversations are productive and respectful.
3. Managing Emotions: Learn how to manage and navigate emotions, both yours and those of others, especially during high-stress conversations.
4. Building Trust and Rapport: Strategies for building trust and rapport with family members and healthcare professionals to facilitate open and honest communication.
5. Conflict Resolution: Techniques for resolving conflicts that may arise during these conversations, ensuring that all parties feel heard and respected.
By the end of this session, your team will be better prepared to engage in critical conversations with confidence and compassion, ultimately improving the quality of care and support provided.
Visit the event page for full details.
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